Frequently Asked Questions
Everything you need to know about our high-performance connectivity solutions.
Does ACASIS offer international shipping?
Yes, we ship our professional-grade electronics globally. Shipping times and costs vary based on your location and will be calculated at checkout.
What is the warranty period for ACASIS products?
All ACASIS hardware, including our capture cards and NVMe enclosures, comes with a standard 12-month manufacturer warranty covering defects in materials and workmanship.
How do I return a product if I am not satisfied?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a Return Merchandise Authorization (RMA) process.
Are your enclosures compatible with both Mac and Windows?
Most ACASIS products are plug-and-play and fully compatible with macOS, Windows, and Linux. Specific driver requirements, if any, are listed on the individual product pages.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure and convenient transactions.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.